For domestic returns, a $5 charge will be taken out of the refund for a return shipping label that will be emailed to the customer.
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Your LifeProof case and LifeProof accessories are covered by a full 30-Day Satisfaction Guarantee policy. LifeProof is dedicated to bringing you, our customer, the latest technology in high quality waterproof and shockproof iPhone cases and accessories. Please keep in mind these time frames include our processing period, which can take up to 72 business hours. Estimated shipping times have been provided below. FedEx SmartPost Shippingīy utilizing the United States Postal Service (USPS) for final delivery, FedEx SmartPost is able to reach any domestic address, including PO boxes.
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You can either sign the yellow slip the driver leaves on your door telling him to leave the package at the manager’s office or with a neighbor who can sign, or you can call FedEx with your tracking # and give them authorization to deliver to another address. If you are not available to sign and FedEx has already attempted delivery, you have a few options. A signature IS required for deliveries to apartment complexes and commercial addresses (they cannot leave your package without a signature or they will become liable). Please note the following FedEx delivery requirements: A signature IS NOT required for residential deliveries. Upon shipment you will receive an e-mail notification containing tracking information so that you can view the status of your order.
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No orders are processed or shipped on Sundays. All orders are shipped from the LifeProof Distribution Center in the state of Colorado via FedEx (standard shipping) or FedEx SmartPost unless otherwise specified. Once an order has been submitted, please allow up to 72 hours for it to be processed and shipped (generally orders will ship out sooner than this).